Shipping policy
This Shipping Policy applies to orders placed through INXL.STORE
1. Order Processing
Orders are normally processed and dispatched within 1-3 business days after payment and order confirmation.
Processing times may be longer during periods of high demand, new releases, sales, public holidays, or other exceptionally busy periods.
Pre-order items are subject to the separate dispatch dates stated on the relevant product page.
Business days do not include weekends or public holidays applicable to the relevant fulfilment location.
2. Pre-Orders
Certain products may be offered on a pre-order basis before they are available for dispatch.
The estimated release or dispatch date is stated on the relevant product page. Such dates are estimates and may change due to production, manufacturing, supplier, logistics, or other delays.
By placing a pre-order, the Customer acknowledges that the product will be dispatched once it becomes available in accordance with the information provided on the relevant product page.
If an order contains both in-stock and pre-order items, the entire order will normally be dispatched once all items are available, unless otherwise stated at checkout.
Any delivery estimate applicable to the selected shipping method begins from the date the order is actually dispatched and does not include the pre-order waiting period.
Mandatory consumer rights in the event of a significant delay remain unaffected.
3. Shipping Destinations
We ship to the countries and regions available for selection at checkout.
Shipping availability may depend on the specific product, destination, carrier restrictions, customs requirements, or other applicable restrictions.
The availability of a country at checkout does not necessarily mean that every product can be shipped to that destination.
4. Shipping Methods and Costs
Available shipping methods and the exact shipping cost are displayed at checkout before payment.
Shipping costs may depend on the destination, parcel weight and dimensions, product type, and selected delivery service.
Depending on the destination and order, we may use national postal operators, courier services, and other logistics partners.
5. Delivery Times
Estimated delivery times depend on the destination and the shipping method selected.
Unless expressly stated otherwise, all delivery times shown on the website are estimates and do not constitute guaranteed delivery dates.
Delivery times are calculated from the date the order is actually dispatched, not from the date the order is placed.
Unless a different delivery period has been agreed with the Customer, including in relation to a pre-order, the goods will be delivered without undue delay and within the period required by applicable law.
Delays may occur due to customs clearance, carrier operations, border controls, weather conditions, strikes, disruption to international transportation, armed conflicts, sanctions, government restrictions, or other circumstances beyond our reasonable control.
6. Tracking
Where tracking is available for the selected shipping service, tracking information will be sent to the email address provided with the order after dispatch.
Tracking information may not become available immediately after a shipping label has been created. In some cases, the first tracking update may take several days.
International shipments may be handled by several postal or courier operators during transit. Tracking information may therefore update with delays or differ between carriers at different stages of delivery.
If tracking has not been updated for an unusually long period, or if the parcel has not arrived within a reasonable period after the estimated delivery date, please contact us
7. Shipping Address
The Customer is responsible for providing a complete and accurate shipping address, including the recipient's full name, street address, building and apartment number where applicable, city, postal code, country, telephone number, and any other information required for delivery.
Please review your shipping details carefully before placing an order.
We cannot guarantee that a shipping address can be changed after an order has been placed. If the Customer discovers an error, they should contact us as soon as possible.
If a shipment is returned due to an incorrect or incomplete address, refusal of delivery, failure to collect the parcel within the period specified by the carrier, or any other reason attributable to the Customer, the Customer shall bear the cost of reshipping the order.
8. Multiple Shipments
Products may be stored at different warehouses or fulfilment locations.
Where necessary, we may split a single order into two or more separate shipments.
If we decide to split an order for operational or logistical reasons, the Customer will not be charged additional shipping fees solely as a result of that decision.
Separate shipments may have different tracking numbers and may arrive on different dates.
9. Customs Duties, Taxes and Import Charges
Orders delivered outside the European Union may be subject to import VAT, customs duties, customs clearance fees, carrier fees, or other charges imposed in the country of destination.
Unless such charges are expressly included in the order total and collected at checkout, they are not included in the product price or shipping charge and are the responsibility of the recipient.
We do not determine or control these charges and cannot guarantee their amount in advance.
The Customer is responsible for checking any applicable import requirements and restrictions in their country before placing an order.
If a shipment is returned because the recipient refuses to pay applicable import charges or fails to complete the required customs procedures, the order will be processed once the goods have been physically returned to us. Any refund or reshipment will be handled in accordance with our Terms of Sale, Return and Refund Policy, and applicable law.
Refusing delivery or leaving a parcel unclaimed is not a substitute for formally exercising the right of withdrawal or requesting a return.
10. Lost or Damaged Shipments
If a shipment appears to be lost, please contact us. We will investigate the matter with the relevant carrier.
If a shipment is confirmed as lost, we will provide the remedy required by applicable law, which may include replacement or reimbursement depending on the circumstances.
For consumer orders, the risk of accidental loss of or damage to the goods remains with the Seller until the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the goods, unless applicable law provides otherwise.
If tracking shows a shipment as delivered but the Customer has not received it, we recommend first checking the delivery location, contacting household members or neighbours, and contacting the local carrier. If the shipment cannot be located, please contact us.
If a product arrives damaged, the Customer should retain the product and its packaging and contact us with the order number and photographs of the product, packaging, and shipping label.
11. Returned and Unclaimed Shipments
If a parcel is returned to us because it was unclaimed, refused by the recipient, incorrectly addressed, or could not be delivered for another reason attributable to the Customer, we will, where reasonably practicable, contact the Customer using the email address associated with the order.
The Customer may be required to pay the cost of reshipping the parcel.
Any refund relating to a returned shipment will be handled in accordance with our Return and Refund Policy and applicable law.
Refusal to accept or collect a shipment does not, by itself, constitute a valid exercise of the right of withdrawal. Customers wishing to withdraw from a purchase must follow the procedure set out in our Return and Refund Policy.
12. Shipping Restrictions
Certain products or destinations may be subject to restrictions imposed by carriers, customs authorities, sanctions, export controls, or other mandatory requirements.
We reserve the right to cancel an order if we are unable to lawfully or reasonably ship the goods to the specified destination.
If an order is cancelled for this reason before delivery, the Customer will be refunded the amount paid for the affected goods and shipping.
13. Contact
For questions regarding shipping, tracking, or delivery, please contact us
To help us process your request more quickly, please include your order number, full name, and shipping address.
Last updated: 01 August 2026