Yes. Every product listed as signed is supplied directly by the artist, their management team or an authorised rights holder.

If a signature is printed, reproduced or included as part of the artwork rather than individually hand-signed, this will be clearly stated on the product page.

INXL brings together official music, merchandise and limited releases from multiple independent artists in one store. Our catalogue continues to grow as new artists and collections are added.

Not necessarily. Many limited editions are produced in a fixed quantity and may not return once sold out.

In some cases, a product may be reissued in a different format, colour or edition. Any new availability will be announced through the store or the artist's official channels.

Yes. Products from different artists can be added to the same cart and purchased in a single order.

However, some products may be stored at different fulfilment locations. In this case, your order may be divided into several shipments.

Not always. INXL operates three fulfilment locations across different regions of the world.

If the products in your order are stored at different locations, they may be shipped separately. In this case, you may receive more than one tracking number, but you only need to place and pay for one order.

The shipping location depends on the products ordered, stock availability and your delivery address.

Whenever possible, we select the most suitable fulfilment location to reduce delivery times, international shipping costs and potential import charges.

Yes. We ship to most countries worldwide.

Available delivery methods, estimated delivery times and shipping costs are calculated during checkout based on your address and the products in your cart. Some destinations may have temporary shipping restrictions.

INXL is an official retailer and calculates, collects and remits applicable taxes where required by law.

We operate three fulfilment locations across different regions of the world, allowing us to fulfil orders regionally whenever possible and reduce the likelihood of additional customs charges.

However, some orders may still cross international borders and be subject to customs duties, import taxes or local handling fees determined by the destination country. Any charges not included at checkout remain the responsibility of the recipient.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

If your order is shipped in multiple packages, you may receive a separate tracking number for each shipment. Tracking updates may take some time to appear after the parcel has been handed to the carrier.

Pre-order products are items that can be purchased before their official release or before they arrive at our fulfilment centre.

The estimated release or shipping date is shown on the product page. These dates are estimates and may change due to production, manufacturing or logistics delays.

If your order includes both pre-order and in-stock products, the items may be shipped together once everything is available or divided into separate shipments, depending on the products and fulfilment locations.

Eligible products can be returned in accordance with our Return Policy.

Items must normally be returned unused, unworn and in their original condition and packaging. Certain products may not be eligible for return, including personalised items, opened sealed media, made-to-order products and some limited or signed editions.

Please review the Return Policy for full conditions and instructions.

Please contact our customer support team as soon as possible and include:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging and shipping label, when relevant

We will review the case and arrange an appropriate solution, such as a replacement, missing-item shipment or refund.